Privacy Policy

This Privacy Policy explains what personal data KindRelay collects, why we collect it and how we use it. It is written to comply with the EU General Data Protection Regulation (GDPR).

1. Data controller

KindRelay is the data controller for personal data collected through this website. You can contact us at hello@kindrelay.com.

2. What we collect

When you place an order we collect your email address, billing details and the payment confirmation returned by our payment provider. When you browse the site we may collect anonymous usage data (pages visited, device type) via privacy-friendly analytics.

3. Why we use it

We use your data to deliver the product you purchased, send order confirmations and receipts, provide customer support, comply with accounting and tax obligations, and improve the site. We do not sell your data to third parties.

4. Legal bases

We rely on (a) contract performance to deliver your order, (b) legal obligation to keep accounting records, and (c) legitimate interest to operate analytics and prevent fraud.

5. Sharing

We share data only with sub-processors strictly needed to operate the service: our payment provider (for processing payments), our email provider (for transactional emails), our hosting provider (for serving the site).

6. Retention

Order data is retained for the period required by tax law (typically 7–10 years). Analytics data is retained for up to 14 months.

7. Your rights

Under GDPR you have the right to access, rectify, erase, restrict or port your personal data, and to lodge a complaint with your local data protection authority. To exercise these rights write to hello@kindrelay.com.

8. Cookies

We use only strictly necessary cookies and, where consented, analytics cookies. You can disable cookies in your browser at any time.